Troubleshooting

If you are experiencing problems with Barrion, this section provides solutions for the most frequently encountered issues.

Common Issues

The Common Issues page covers specific problems and their resolutions, including:

• Scans stuck in a STARTED status or failing to complete
• Scan failures due to unreachable sites, SSL errors, or firewall rules
• GitHub connection and permission issues
• Billing and payment errors
• Rate limiting and quota errors
• Authentication token expiration
• RequiresUpgrade indicators on scan findings

Frequently Asked Questions

The FAQ page answers general questions about the platform, including how scanning works, what passive scanning means, how scores are calculated, and which features are available on each plan.

Getting Help

If your issue is not covered here, contact support:

• Email: Send a detailed description of your issue, including any error messages and the URL or domain involved.
• Dashboard: Use the support link in your account settings.

When reporting an issue, include the following information to help us diagnose the problem quickly:

1. The URL or domain you were scanning
2. The exact error message or error code (e.g., CHECKOUT_FAILED, RATE_LIMITED)
3. Your browser and operating system
4. The approximate time the issue occurred